Support Policy Page

?️ Customer Support Policy – Gadgets Oman

At Gadgets Oman, we are committed to delivering not only high-quality products but also reliable, transparent, and timely customer support. Please review our official support guidelines below.

? Support Channels

You can reach our customer service team through the following methods:

• WhatsApp: +968 9934 9886 / +968 9221 0859

• Email: info@gadgetsoman.com / shop@staging.gadgetsoman.com

• In-store: Visit any of our branches in Muscat, Barka, or Sohar

• Business Hours: Saturday to Thursday, 10:00 AM – 10:00 PM

? Warranty Support

• Official Warranty Products:

  • Products with manufacturer warranty will follow the brand’s terms and conditions (e.g. Apple, Anker).

  • Warranty period and claim process are as per the brand's official policy.

• Shop Warranty Products:

  • Items imported directly by Gadgets Oman come with a 90-day shop warranty, unless stated otherwise.

  • Shop warranty covers manufacturing defects only. It does not cover physical damage, misuse, or water damage.

• Warranty Requirements:

  • Original invoice or receipt must be presented.

  • Warranty is void if unauthorized repairs are attempted.

? Return, Exchange & Refund Assistance

• Returns are accepted within 10 days of purchase.

• Exchanges are available for defective or damaged items.

• Refunds are subject to inspection and eligibility (see full Return Policy).

Customer support will guide you through:

• Submitting a return request

• Locating the nearest store for drop-off

• Tracking the status of your refund or exchange

? Repairs & Service Requests

• Diagnosis Time: 1–3 working days

• Repair Time: 3–14 working days depending on issue and part availability

• Out-of-Warranty Repairs:

  • Quotation will be provided before service.

  • Repairs begin only after customer confirmation.

• In some cases, we may coordinate with third-party service centers. You will be informed beforehand.

⏱️ Response Time

• WhatsApp and email inquiries are responded to within 24 hours (business days).

• For in-store issues, you will be provided a service ticket and updated regularly.

❌ Non-Supportable Cases

Customer support may not be able to assist in the following scenarios:

• No proof of purchase

• Product is physically or liquid damaged (unless under extended coverage)

• Unauthorized repair attempts

• Issues related to software or accessories purchased from third parties

? Escalation & Feedback

• If you're not satisfied with the initial response, request an escalation to a senior representative.

• Feedback and reviews help us improve — feel free to share your experience.

? Need Help?

Contact us anytime at:
? info@gadgetsoman.com
? shop@staging.gadgetsoman.com
? WhatsApp: +968 9934 9886 / +968 9221 0859

We’re here to help you with every step — before and after your purchase.